Delivery and Returns Policy

Delivery can be to any address in the UK as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for. Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, make sure you select the appropriate delivery charge. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. We do not stock any items and act as a Turnkey company, and we must be paid fully in advance before we process orders with the suppliers.  Orders are delivery straight from our suppliers to the delivery address stated.  Please allow between 3-5 working days delivery and Fire4u Ltd cannot be held responsible for any time delays or stock issues of our suppliers.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

Fire4u will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Fire4u shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure
Fire4u shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from Fire4u then you have 14 days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.  Please contact Fire4u Ltd for a Returns Form and instructions. If you are returning goods because they were wrongly order or unwanted items, a 45% handling fee will apply.

Please contact our office on 0845 548 0725 if you wish to return items and we will advise you on the correct procedure.


This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Fire4u website, or by phoning us on 0845 548 0725.

All orders taken before 1pm will be processed by 5pm the same day.